The order value thresholds to get free shipping are:
- Italy & Germany: free shipping & returns
- European Countries: free shipping
- Extra Europeans Countries: free shipping over 800€
- Japan: free shipping over 112,390 YEN
- United States: free shipping over 850$
Shipping costs may vary depending on the destination country. Any shipping costs will be displayed at checkout, before proceeding with your order.
Products are shipped by a courier selected by Montecore, for which a shipment tracking service is active.
The courier makes deliveries on working days (therefore excluding Saturdays, Sundays and local or national holidays) during office hours.
Orders are processed by our logistics in 1-2 working days from the date of their receipt in our system.
Shipping for delivery in Italy
Delivery is normally within 2-3 working days from when the order is handed over to the courier throughout Italy,
with the exception of Sicily, Sardinia and Calabria where delivery may take an extra day.
The delivery times indicated are to be considered purely indicative.
Shipments for delivery to European countries
Delivery normally takes place within 2-3 working days in European countries.
The delivery times indicated are to be considered as indicative only.
Shipments for delivery to non-European countries
Delivery normally takes place within 3-5 working days in non-European countries.
Delivery times may be longer due to customs checks during export.
Customs duties and taxes
For deliveries to countries outside the European Union, any customs import charges will be borne by the recipient.
We are not aware of the amount of customs charges, which will be communicated to you by the courier once the shipment arrives at its destination.
We therefore invite you to contact the customs authorities in your country in advance to check the costs and any import limits.
( UK ) From 1 January 2021, due to Brexit, shipments to the UK with a total amount of purchased items over £135.00 will incur customs charges and any other costs that are the customer's responsibility. In no case is Customer Service aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the UK Customs Office for more information.
During holiday periods, shipments may take longer.
We recommend that you always choose an address where someone can make the pick-up. If you prefer to receive your order in an office or at a porter's lodge, please also indicate the name of the contact person.
If you are not present at the time of delivery, the courier will leave a notification note with instructions on how to collect the goods or will try to make 2 new delivery attempts.
We always advise you to monitor the status of your shipment with the tracking code that you will receive by e-mail when the package is dispatched; you can check the status of your order at any time.
We always advise you to monitor the status of your shipment with the tracking code that you will receive by email when the package is dispatched, you will be able to check the status of your order at any time.
Remember that it is not possible to change the delivery address once the order has been dispatched.
When the products are delivered, we always advise you to check
that the number of packages being delivered corresponds to the number indicated in the transport document;
that the packaging is intact, not damaged, not wet or in any way damaged, including the sealing materials (adhesive tape or metal strapping);
any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately detected,
by placing a specific indication on the delivery document of the product to be returned to the courier;
any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery,
in the manner provided for in this document.
What do I do if my parcel is damaged or items are missing inside it?
We care that you receive an undamaged parcel with all items purchased. If this does not happen, please help us by sending photos of the damaged package within 14 days to our Customer Care:
In case of missing items, always write to our Customer Care firstname.lastname@example.org briefly specifying exactly which items are affected.
What do I do if I have not received the parcel?
Our couriers do their best to ensure that you receive your order on time and above all undamaged. Despite this care, however, we cannot exclude the possibility of exceptions.
If you can tell from the tracking number that a problem has occurred with the delivery of your parcel, please contact
our Customer Care no later than 14 days after dispatch of the parcel.